Applications are invited from interested and suitably qualified candidates for Salt House Recruitment 2023/2024.
Salt House is an independent civic organisation in Lagos – Nigeria promoting inclusive development through analytical research, dialogues and institutional services.
We are recruiting to fill the position below:
- Job Title: Community Manager
- Location: Lagos
- Job Type: Full time
Responsibilities
- Develop and implement community engagement strategies to increase brand loyalty and drive community growth.
- Manage and moderate online communities, including social media channels, forums, and online platforms.
- Create and curate engaging content to promote community participation and drive user-generated content.
- Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and address community needs.
- Monitor and analyse community metrics and provide regular reports on community growth, engagement, and sentiment.
- Interact with community members, respond to inquiries, comments, and feedback in a timely and professional manner.
- Foster a positive and supportive community environment by encouraging meaningful discussions and resolving conflicts.
- Stay up to date with industry trends and best practices in community management and incorporate them into community strategies.
Education and Experience
- Bachelor’s Degree in Marketing, Communications, or a related field (preferred).
- Proven experience in community management.
- Familiarity with relevant industry tools and platforms- Microsoft 365, Zoho, Mailchimp, Social Media Platforms etc.
Requirements / Skills:
- Proven experience as a community manager or in a similar role.
- Excellent written and verbal communication skills.
- Creative thinking and the ability to develop innovative community engagement strategies.
- Strong problem-solving skills and the ability to handle and resolve conflicts.
- Attention to detail and the ability to manage multiple tasks and priorities.
- Passion for the brand and the ability to convey its values and mission to the community.
- Strong interpersonal skills and the ability to build and maintain relationships with community members.
- In-depth knowledge of social media platforms, online forums, and community management tools.
- Familiarity with analytics tools to track and measure community engagement.
How to Apply
Interested and qualified candidates should:
Click here to apply